Credicorp
Expanding our support hours
We are extending the hours our support team is available, so it is easier to reach a real person. And self-service is always on, day or night.
We have some practical news that we hope will make a real difference: we are extending the hours our customer support team is available. Having grown the team earlier in the year, we are now able to keep our phones and messages staffed for longer, so it is easier to reach a real person at a time that works for you.
This is a small change on paper, but a meaningful one in practice. Business does not only happen between nine and five, and questions about money rarely wait politely for office hours. Many directors run their company alongside everything else in their lives, fitting admin into early mornings, late evenings and the gaps in a busy day. Extending our availability means fewer occasions when you need help and find the door closed.
What is changing
We are widening the window during which you can reach our support team, including earlier in the day and later into the evening on weekdays, with cover at additional times so that more of your working day is matched by ours. The exact hours are published on our contact page, which we keep up to date, so that is always the place to check before you get in touch.
The aim is simple. Whether you have a quick question before applying, need to sort out a payment, or want to talk through a difficult patch, we want you to reach someone who can help without having to plan your day around it.
Self-service is always on
Just as importantly, a great deal does not need our office to be open at all. Our portal and app are available around the clock, so you can do the everyday things whenever it suits you, day or night:
If you are not sure how to do something, our guides on how to access your customer portal and how to download your statements walk you through it. And our FAQs answer many common questions instantly, at any hour.
- Check your balance and your next payment date.
- Make a payment or set one up.
- Sign documents securely.
- Download statements for your records or your accountant.
Help when things are hard, whenever you are ready
We know that worries about money often surface late at night, when our phones may be closed. You do not have to wait for the right moment to start. Our online forms are available at any time, so if a repayment is going to be a struggle you can tell us straight away, and the right team will pick it up. Reaching out early always gives us more ways to help, and it is never held against you; our guide to our hardship and forbearance process explains what happens next.
Free, independent advice is available at any time too. Business Debtline offers free, confidential debt advice for small businesses at businessdebtline.org or on 0800 197 6026.
A word on security, at any hour
Whatever the time, our approach to keeping you safe does not change. We will never call, email or text to ask for your full login details, and a genuine member of our team will not pressure you to act in a hurry. If anything feels off, end the contact and reach us through the number on our contact page instead. You can read more in our support guide on keeping your information secure.
We hope the extended hours, alongside always-on self-service, make Credicorp easier to deal with. As ever, we lend to your company for business purposes and take no personal guarantee from its director; being available when you need us is simply part of doing that well.
More from the newsroom
An autumn 2025 update from Credicorp
A mid-to-late 2025 progress update: what we have done so far this year, where help is available, and what we are still working on.
One year of Credicorp Limited
A year to the day since we began trading, we look back on our first twelve months and thank the customers who have been part of them.
Looking at our group: how Credicorp fits with CM Beyer Limited
Credicorp Limited is part of a small group of related companies that includes CM Beyer Limited in the UK and Credicorp Pty Limited in Australia. We explain how the group works and what it means for customers.
Christmas 2025 update and contact hours
A short note as we close out 2025 — our Christmas opening hours, a reminder that our online forms and Support pages are always available, and our thanks to customers for a strong second year.
Micro-business Britain statistics: the numbers behind the UK economy
Micro-businesses make up the vast majority of UK firms. Here is why they matter, and how sole traders and limited companies differ for finance.
AI credit decisioning UK: promise and guardrails
AI credit decisioning UK is reshaping how lenders make decisions — but guardrails matter. Here is the role of human review and UK GDPR Article 22 in our approach.
Ready when your company is
A 5-minute application. AI decision in minutes, confirmed by a real underwriter. Same-day funding on approval. No personal guarantee.