Credicorp
Operations dashboard: a single page that tells us if we're healthy
We rebuilt our internal operations page so the director can see, at a glance, whether every dependency the site relies on is healthy.
Running a small lender well is partly about reading the dashboards before customers tell you something is wrong. This week we shipped a new internal page — accessible only to the company director — that condenses every dependency the credicorp.co.uk site relies on into a single colour-coded checklist. We do not publish the page externally, but the principles behind it are worth explaining, because they reflect how we think about availability and trust.
What it tells us
The page is a simple table of green / amber / red lights, one row per dependency. PHP and WordPress versions, the database connection, the outbound mail service, our Anthropic API key for the customer assistant, our VAPID configuration for push notifications, the decision engine's last-fired timestamp, maintenance mode state, and whether the fatal-error log file has been touched recently. Below the dependencies is a small block of counters: number of customers, applications and loans, number of confirmed newsletter subscribers, number of active push-notification subscriptions, and how many of our staff have been active in the last half hour.
Why a single page matters
Outages are rarely caused by the thing you were watching. They are caused by the thing you had not checked in a while. A page that consolidates everything onto one screen, with no need to open six tabs, is a small change that lets us catch most surprises before customers see them. It does not replace proper alerting, but it makes the morning round much faster.
What it does not do
The dashboard is read-only. It probes services on demand (so a check that is amber today may be green five minutes from now once we refresh), and it does not include anything customers would consider personal data. It is an operational health view, not a business-intelligence view.
The wider posture
We try to write down both our policies and the small operational habits that keep them honest. The dashboard is a habit. Other examples include the audit log that records every staff impersonation event and the always-on banner that shows when we have demo mode enabled. These small surfaces stop us drifting from our own standards over time. The director reviews the dashboard every morning and during any change window; if you ever wonder what level of attention we apply to keeping the service healthy, this is part of the answer.
More from the newsroom
Trademark coexistence with CM Beyer Limited and the Creditcorp brand
Credicorp Limited has entered a mutual trademark coexistence, consent and licensing agreement with our related company CM Beyer Limited, covering the existing Credicorp mark and the new Creditcorp application. Nothing changes for our customers.
Why Credicorp never asks for a personal guarantee: UK business lending without director liability
Most UK small-business lenders require a personal guarantee from the director. Credicorp does not. Here is what a personal guarantee actually means, and the deliberate decision we made to lend to the company — not the person.
Life at Credicorp: a typical week for a remote team member
Curious what working at a small UK lender actually looks like day-to-day? An honest account of a typical week for a remote Credicorp team member.
Business loan declined UK: what happens next and what your options are
If your business loan application is declined in the UK, you have the right to a plain-English explanation and a human review. Here is what a Credicorp decline looks like, what it means, and what to do next.
Ready when your company is
A 5-minute application. AI decision in minutes, confirmed by a real underwriter. Same-day funding on approval. No personal guarantee.