Credicorp
A redesigned FAQs and topics index — find an answer faster
We have rebuilt the FAQs page as a topic-indexed hub. Pick a topic to see every article in that area, or jump straight to one of the popular questions.
The biggest change on the Credicorp site this month is a refreshed FAQs page. We have moved away from one long accordion to a topic-indexed hub: each Topic is a card with a linked heading, a short description and the top articles in that area shown as direct links underneath. From there you can see every article in a topic on its own page, or open an individual article in one click.
What is new
- Topic cards. Pick a topic — payments, your loan, hardship, online security, our group, and more — and see what is in it without scrolling through everything else.
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Topic archive pages. Each Topic has its own page at
/support/topic/{slug}/with the full list of articles in that area. - Twelve new articles. We have added articles on closing your account, how the cost of credit works, what happens if a Direct Debit fails, debt management plans, credit-file impact, spotting impersonation scams, our group structure, and more.
- Cleaner breadcrumbs. Every page now reads more naturally as you click around — Home › Support › FAQs › Topic › Article — and the look is tidier.
Same destinations, better routes
The Support hub at our Help & Support page remains the front door for customer service: the quickest way to reach the right team, the right form, the right help. The FAQs index at /faqs/ is the way in to the knowledge base. The Forms hub at /forms/ still has every online request form in one place, now with a clearer signpost back to Support and FAQs at the top.
Background
This is part of an ongoing programme across our group to make customer-facing content easier to navigate. Our related companies are doing similar work — see for example CM Beyer Limited's services page in the UK and the wider group view at cmbeyer.com/companies/.
If something is unclear or you cannot find what you need, please tell us — the feedback we get on this kind of change is what shapes the next round. The Contact Us page is, as ever, always open.
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