Credicorp
Our first eight months: what customers have told us
Eight months into trading, we look back at what we have learned from listening to customers — and what we are changing as a result.
It is now around eight months since Credicorp Limited began trading, and it feels like a good moment to reflect.
From the start we said we wanted to build the business around listening to customers. That has not just been a slogan. The feedback we receive — through our forms, our complaints process and everyday conversations — shapes how we work.
What we have heard
A few themes have come through clearly. Customers value being treated as businesses on their own merits rather than as scores. They appreciate clear, jargon-free explanations of how their loan works. And they want straightforward ways to get help without long waits.
What we have changed
In response, we have expanded our Support Articles so more answers are available at any hour, kept our online forms as the quickest route for specific requests, and worked on making our written communication plainer.
There is more to do, and we will keep listening. If you have something to tell us — good or bad — our Contact Us page is always open.
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A look behind the scenes at the people who assess applications, the focus on company affordability, and why a human always reviews the decision.
Looking at our group: how Credicorp fits with CM Beyer Limited
Credicorp Limited is part of a small group of related companies that includes CM Beyer Limited in the UK and Credicorp Pty Limited in Australia. We explain how the group works and what it means for customers.
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