Credicorp

What happens after I complain to a UK lender?

Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking. We keep you updated while we investigate, and we will tell you if we need anything further from you.

Because we lend only to limited companies and LLPs, this is unregulated business lending and the Financial Ombudsman Service cannot consider complaints about it. Our final response is the last stage of our internal process; if you remain dissatisfied, the next step is the courts.

If you have not complained yet, see how to make a complaint and the complaint options and process. Note that there are time limits for raising a complaint.

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How to make a complaint Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking. We keep you updated while we investigate, and w Complaint options and process Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking. We keep you updated while we investigate, and w Time limits for raising a complaint Once you have complained, we will acknowledge it and look into what happened. We will then send you a written response explaining our findings and any action we are taking. We keep you updated while we investigate, and w How do I update my address, name or contact details? Use the Update Your Contact Details form to tell us about a change of address, phone number, email, authorised contact, or the company name. We will… How do I close my Credicorp account? Once your balance is fully cleared and any final adjustments are settled, your account is closed automatically. You can also ask us to confirm the closure… Hardship and forbearance at a UK lender: our process Hardship and forbearance at a UK lender: payment arrangements, a short freeze, or a hardship variation — explained clearly and step by step for companies… How do I request a statement of account? You can ask for a statement at any time, free of charge. Complete the Request a Statement form and we will send it to you by email or post.

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