Credicorp

How do I make a complaint to a UK lender?

If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right.

We will acknowledge your complaint promptly, investigate it fairly, and keep you updated. Our Feedback & Complaints page explains each stage and the timescales involved.

For the full picture, see what happens after you complain and the complaint options and process. There are also time limits for raising a complaint, so it helps to contact us as soon as you can.

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What happens after you complain If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right. Complaint options and process If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right. Time limits for raising a complaint If something has gone wrong, we want to know so we can fix it. You can raise a complaint with the Make a Complaint form, by email, or by phone. Tell us what happened, when, and what you would like us to put right. Hardship and forbearance at a UK lender: our process Hardship and forbearance at a UK lender: payment arrangements, a short freeze, or a hardship variation — explained clearly and step by step for companies… How do I update my address, name or contact details? Use the Update Your Contact Details form to tell us about a change of address, phone number, email, authorised contact, or the company name. We will… Vulnerable customer support at a UK lender: how to ask Vulnerable customer support from a UK lender: if health, bereavement, caring or other circumstances make things harder, ask for extra support. Here is… How do I close my Credicorp account? Once your balance is fully cleared and any final adjustments are settled, your account is closed automatically. You can also ask us to confirm the closure…

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